April 27, 2020: UPDATE — Covid-19
We hope this update finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
• Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed. We ask that you wear your own mask to your appointment as we are preserving PPE for staff use.
• You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. At this time the office opening date is still pending authorization from state and local authorities. However, if you have any emergencies or would like to make an appointment, please call our office at 805-653-1599.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. MacDonald and Staff
MARCH 19, 2020: DUE TO THE MARCH 19TH “SHELTER AT HOME DIRECTIVE”: Any currently scheduled dental appointments for patients will be addressed as the situation unfolds. We apologize for any inconvenience and wish to protect patients and staff with an abundance of caution. Our dental team is sheltering at home during this directive. Messages may be left on our answering machine and Dr. MacDonald is available for any dental emergency which may arise by calling him directly at: 805-657-8194. Please leave your Name, Number and a Message and he will return your call. Stay well and we have no doubt that as Americans addresses this crisis we will all pull together and come through this with the best possible outcome. We will update this page as the situation unfolds. Stay well and we look forward to seeing you soon!
At the dental office of Donald H. MacDonald, DMD, your health and the health of our staff are of the utmost importance. We have always adhered to Universal Precautions to ensure your health and the health of our staff. With that in mind we have added the following information and request regarding the current Covid-19 outbreak.
PROTOCOL for COVID-19 AND ALL ATDs (aerosol transmissible diseases): For the protection of all our patients and staff due the recent outbreak of coronavirus, we are requesting the following protocol once patient appointments resume:
PLEASE CANCEL AND RESCHEDULE YOUR DENTAL APPOINTMENT IF YOU HAVE ANY OF THE THE FOLLOWING SYMPTOMS OR CIRCUMSTANCE BELOW. We recommend you contact your primary care physician for guidance.
- • A cold or the flu
- • Fever or nausea
- • Severe headaches or body aches
- • Muscle or stomach pain, chest pain or difficulty breathing
- • Vomiting or diarrhea
- • Active tuberculosis (TB)
- • Mumps, measles, chickenpox
- • Other contagious disease
- • ADDITIONALLY: Please notify our staff prior to your appointment; If you or someone you are in close contact with have recently traveled to one of the countries with large outbreaks of COVID-19 (ex. China, Italy, Iran, South Korea) or if you have been exposed to someone else who was diagnosed with COVID-19 or who was quarantined as a precaution.
If you have any questions or concerns, please contact us immediately.
The below links provide additional information regarding the coronavirus:
Our team will continue to monitor the situation and provide updated information when warranted. Thank you for your patronage.